Refund policy
Return Policy
Effective Date: 13/11/2024
At The Perfume Parlour, we take pride in offering high-quality products. However, we understand that there may be occasions when you need to return an item. Please review our return policy carefully.
1. Eligibility for Returns
We accept returns for items that meet the following conditions:
- The return request is made within 30 days of receiving your order.
- The product is unused, unopened, and in its original packaging.
- The product is not a custom or personalized item.
2. Non-Returnable Items
The following items are not eligible for returns:
- Opened or used perfumes, oils, or other personal care items.
- Gift cards.
- Items purchased on sale or clearance.
3. Return Process
To initiate a return:
- Contact our customer service team at [Insert Email Address] with your order number and reason for the return.
- Once your return is approved, we will provide you with a return authorization and instructions on how to send the item back.
- Package the item securely to prevent damage during transit.
4. Refunds
- Once we receive and inspect the returned item, we will notify you of the status of your refund.
- Approved refunds will be processed back to the original payment method within 5-10 business days.
- Shipping charges are non-refundable.
5. Exchanges
We offer exchanges for defective or damaged items. If you receive a damaged product, please contact us within 7 days of delivery with a description and photo evidence of the issue.
6. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping method to ensure your return reaches us safely.
7. Cancellations
- Orders can be canceled within 24 hours of purchase if they have not yet been shipped.
- To request a cancellation, please email us at support@theperfumeparlour.co.uk.
Contact Us
If you have questions about our return policy, please contact us: